Privacy policy

Information We Collect

We collect different types of information about our customers, Website visitors, and App users, which may include:

• Location: We use various technologies to learn your geographic location, including by collecting your IP address or other device information, which may depend on your device's settings for location services.
• Device Information: When you visit our Websites, use our Apps, interact with our Social Media Pages or online ads, or open our emails, we learn about your browser, device type, IP address, internet service provider, and other technical information about your device.
• Contact Information: We'll collect contact information, which includes personal information like name, email address, phone number, and address.
• Payment Details: Your payment details can be collected within your account or in connection with an order.
• Call records, email records, text records, and chat logs: If you call, email, text, or chat with our customer service agents, we may keep records of those conversations.
• Shopping History: We keep track of your shopping history with us, including the items you purchase, save to My Saves or add to your shopping bag.
• Websites/Apps Interactions: We collect information about your interactions with our Websites and Apps, including pages visited, links clicked, buttons clicked, mouse movement, scroll behavior, and non-sensitive keystroke activity. This data may then be used to create a "session replay" of your interaction, which may be used to troubleshoot customer service issues, either individually or in the aggregate, to improve site functionality and to analyze user interaction. This information could include personal information, depending on what information you provide.
• Submitted Content: We collect any content you submit to our Websites, Apps, and Social Media Pages, including photos, videos, or reviews. 
• Demographic Information: We have access to demographic details about our customers like birthdate, gender, ZIP code, and other similar details.
• Social Media Usage: We receive aggregated information about people who visit and interact with our Social Media Pages. "Aggregated" means information that doesn't include personal information associated with identified people.

How Your Information is Collected

We may collect the information described above directly from you, from third parties we partner with, or through cookies or other automated means. These sources may include:

• You: We collect information directly from you, whenever you: make a purchase; contact us with questions or comments; upload content to our Websites, Apps, or Social Media Pages; enter our contests or sweepstakes or contests or sweepstakes we are affiliated with; save items to your account or add to your shopping bag; create an Odin & Faye account; respond to a survey; opt in to text messages; apply for a job or modeling opportunity; or fill out any forms on our Websites, Apps, or Social Media Pages.
• Your Device or Browser: Certain information is automatically collected from your device or browser and analyzed when you visit our Websites, use our Apps, interact with our Social Media Pages or online advertising, or open our emails.
• Third Parties: We work with third parties who provide services to us, like analytics or advertising companies. These third parties share information they have collected with us. Your information may also be collected and processed by third parties, such as the payment providers you select, who will process your information independently in accordance with their own privacy notices.
• Social Media Platforms: Social media platforms share information, which is typically aggregated and doesn't include personal data, with O&F. You can learn more about how social media platforms collect and use your information by reviewing their privacy policies and settings.
• Cookies: O&F uses cookies (small files stored on your device or browser), pixel tags (tiny graphic images embedded in a website or email), and other similar technologies to automatically collect information when you visit our Websites, use our Apps, or interact with our emails. Through the use of cookies, we may link information about your interactions with our Websites, Apps, or emails over time. We also contract with third party advertising or analytics companies to serve you online ads on other websites. These companies use cookies or similar technologies to collect information about your interactions with our Websites and Apps and interactions with other websites. These advertising companies may use and share the information gathered to deliver ads more tailored to your interests. We receive aggregate information from these third parties to understand our advertising effectiveness. Any information collected by us or by third parties through the use of cookies or similar technologies may be linked with other information we collect about you.

How We Use Your Information

We may use the information we collect for the following purposes:

• Fulfillment: Fulfilling your orders and other requests, including processing payments and delivering packages.
• Advertising: Presenting advertising online and via email, text messages, or other communication channels, including through partnerships with social media platforms and internet search engines.
• Understanding Our Customers: Analyzing your activity with us (including your interactions with our Websites, Apps, Social Media Pages, and emails or other forms of communication) and monitoring the effectiveness of our advertising and communications.
• Personalization: Using your preferences and other collected information to personalize our relationship with you, including presenting customized communication, advertising and experiences on our Websites, Apps, and Social Media Pages.
• Communications: Communicating with you, including responding to your requests and asking for feedback through surveys or other messages.
• Promotions: Running contests, sweepstakes, or other promotions.
• Hiring: Recruiting and hiring O&F employees.
• Customer Experience: Serving content on our Website, Apps, and Social Media Pages, developing our products and services, and constantly improving our customers' experience.
• Security: Protecting O&F and our customers from fraud, security threats, and other illegal or harmful activity.
• Legal Obligations: Complying with legal and regulatory requirements and responding to requests from courts or other government bodies.

How We Share Information with Our Brands and Third Parties

O&F may share personal information with third parties for certain purposes. For example, we share personal information with:

• Affiliated Brands & Companies: We may share your information with our affiliated brands, as well as other related companies. See Your Privacy Choices below for how to control the information we collect and use.
• Service Providers: We partner with third parties to assist with many aspects of our e-commerce business, including fulfilling orders, advertising, analyzing your interests and activity on our Websites, Apps, and Social Media Pages, and helping us communicate with customers. These third parties may provide services related to any of the purposes described in How We Use Your Information, and we may share with them any types of information described in Information We Collect. We may also receive information collected by these third parties and combine it with the information we have collected. Some of these third parties may be located outside the United States. Your information may also be collected and processed by third parties, such as the payment providers you select, who will process your information independently in accordance with their own privacy notices.
• Marketing Providers: We partner with third parties to assist with the advertising and marketing of our business. We may share with them the types of information described in How We Use Your Information. We may also receive information collected by these third parties and combine it with the information we have collected.
• Other Third Parties: We will disclose information about you, including to government bodies or law enforcement agencies, when we believe it to be necessary for compliance with the law or to protect the users of our Websites and Apps, our Websites and Apps, or the public.
• Parties to a Business Transaction: If O&F were ever merged with or acquired by another company, or it acquires another company, or is involved in a corporate reorganization or other change in corporate control, your information could be shared with that business entity.

Your Privacy Choices

You can control the information we collect and use in the following ways:

• Location Information: You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser. This will prevent our Websites and Apps from accessing your location information. Note that some services may not be available if you disable location-based services.
• Push Notifications: We only send push notifications to Apps users who agree to receive them. To stop receiving push notifications, adjust the settings on your mobile device.
• Emails: You can unsubscribe from marketing emails by clicking the unsubscribe link in the footer of such email or by updating your marketing preferences in your account profile.
• Texts: We won't send you any text messages unless you opt in to them. To stop receiving marketing messages or shipping alerts via text message, text "STOP" to any text message you have received from us. More information about opting out of text messages may be available in the Marketing Preferences section of your account.
• Online Accounts: You can keep your contact information and payment methods accurate and up to date by logging into your account on our Websites or Apps. If you wish to cancel your Odin & Faye account, email us at support@odinfaye.com from the email address of the account you wish to cancel.
• Social Media: This privacy notice doesn't cover the privacy and security practices of social media platforms on which O&F has Social Media Pages. Please review the terms, policies, and settings of those social media platforms if you have questions about how they collect and use your data.
• Online Advertising: For information about opting out of third party advertising, visit: NAI Opt-Out (http://www.aboutads.info/choices/) and DAA Opt-Out (http://optout.networkadvertising.org/?c=1) (you will leave this Website for a separately managed online site where you can specify your preference under those programs). You can also click on the icon that may appear on some of our advertising served through these technologies. We may use more than one third party company for placing this advertising, which would require you to opt out of each company.

Managing Content

You may request removal of any of your User-Generated Content by sending a removal request email to privacy@odinfaye.com. Your email must include a link to the URL of the page on which your User-Generated Content is posted or a description of the page on which it is posted. Please note that removal may not encompass all possible locations; for example, back-ups or sharing by other users initiated prior to removal.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Children's Privacy

Our Websites, Apps, and Social Media pages aren't intended for children under 13. No one under 13 should share any personal information with us, including creating an Odin & Faye account or making a purchase. The children's items we offer for sale is intended for purchase by adults only. We don't knowingly collect any personal information from children under 13. To request deletion of personal data relating to a child under 13, please email privacy@odinfaye.com.

Security Statement

Odin & Faye has implemented security technologies, processes and procedures designed to protect your information. You can protect your information by selecting strong, unique passwords for the website and any associated email addresses. If you have concerns about the security of your account, or wish to alert us of any potential vulnerabilities, please contact security@odinfaye.com.

Supported Web Browsers

We recommend that you use the latest web browser versions to optimize your experience. Older web browser versions may not be able to access or utilize all pages on our website as intended.

Updates

We will make updates to our privacy practices from time to time. If we make any material changes to our privacy practices, we will update this privacy notice and change the effective date at the top of this page.

Questions?

Send your privacy-related questions, comments, and concerns to us via email at privacy@odinfaye.com or via mail at:

Odin & Faye
Attn: Legal-Privacy
PO Box 624
Ridgefield, CT, 06877 USA