Refund policy
Online Return Policy
If you are not satisfied with your purchase, you may be able to return it to us for an exchange or refund, subject to the following terms.
To receive your refund to your original payment method, your return must be made within 30 days of the order received date. Beyond 30 days we do not offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned or exchanged. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To initiate a return, please contact support@odinfaye.com with the details or your order and reason for return or exchange. You will receive additional instructions on the steps required to complete your return or exchange. No return or exchange will be completed without evidence of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once you have initiated a return or exchange you must follow the steps provided. Once your claim is verified, which may include receipt and inspection, we will send you an email to notify you that your claim is complete. You will then be updated on the status of your return or exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
Your original payment method will be credited once your return is confirmed as complete. It may take several days for credits to be posted to your account at your payment provider.
For any additional concerns regarding your refund, please contact us at support@odinfaye.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@odinfaye.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We are not responsible for returned items lost during shipment back to us. You should consider using a trackable shipping service or purchasing shipping insurance.